GSL Supports Deloitte and Touche Outsourcing Survey

Several key finding of a recent survey by Deloitte and Touche in to outsourcing of IT services are presented  below; in response to each point Genica has expressed our company values that will be of major benefit to our Clients in support of these findings.

Key Guidelines for Directors

Get down to detail. Does your outsourcer share the knowledge of operating in your commercial environment?

GSL is formed from the IT Departments of major construction and engineering/manufacturing companies. Genica understands and currently operates within this highly competitive commercial and physical environment. Genica will happily work with you in a scoping exercise to look in detail before we do any work at all with you.

Outsourcing should not just be seen as a means to save money, but as an opportunity to allow a different view upon how your business operates, engage with your outsourcer.

The GSL ethos is to engage with our Clients; we understand more about IT infrastructure, but also we recognise the importance of allowing the Client to maintain his IT manager to liaise with us; whilst Genica undertake the day to day work, the IT manager can be looking at new ways of enhancing your business performance through your software investment. Managing the IT; not doing it.

Genica's In House/Outsource approach has saved one of our client's 20% in his annual IT spend.

Don't forget to set user expectations. End users who understand the reasons for outsourcing the service desk are always more accepting of the change.

Our Clients will be seen by all their stakeholders to have made a strategic move in providing user's with an enhanced and robust network, with modern virus protection and far greater security than is in place at the moment. Users will feel more valued and their performance will improve.

Understand each stakeholders perspective: Directors, Suppliers, IT Staff and end-users.

Directors - IT direction should always come from the top of an organisation. GSL's approach is to act to support the business drivers of our Client's organisation wherever we are located. We do not expect our Clients to change if they do not want to, GSL is flexible in its approach to provide Clients with what they need to grow their business.

Suppliers - GSL does not enter into any contract with Client's suppliers, GSL will manage each of the relationships to the benefit of our Client. Any changes required will be analysed and a business case developed.

IT Manager - GSL will take on IT staff as its own employees, but leave the IT Manager managing the delivery of the IT service rather than delivering the service, allowing time to work to improve the business's IT services.

IT Staff - will become part of the IT industry and not an IT department within a different industry. In this way they will feel more valued. GSL will provide the training that they need as they need it, thereby enhancing the service and supporting the continual improvement ethos of Genica. Upgrade projects will remain in-house with little or no additional cost for out side providers.