ReActive & ReActivePlus Service

ReActive

GSL ReActive is just that, purely reactive, rather like the emergency breakdown services, if something breaks, you call us and we arrive to repair it. Everything we do for you is charged at our standard hourly rates. ReActive is ideal for companies who do not rely too heavily on their IT investment and are happy with call-out style of support. GSL don’t just fix problems, we use our years of experience in the IT industry to make suggestions on how your IT systems can be improved.

ReActivePlus

GSL ReActive Plus is for our Clients who have a slightly larger network of PC’s and Laptops. Maybe you have a server as well with more complex issues of business continuity, hardware reliability and security. GSL ReActivePlus is an intermediate service between calling us when something falls over and the full IT department service we offer to our larger clients. With ReActivePlus you maintain contact with GSL for a small monthly fee per IT Asset.

The ReActivePlus service is charged at a lower hourly rate than for our ReActive service.and includes a set number of calls per month between 9.00 am and 5.00 pm.

Unused monthly calls carried over.

Client office visits are undertaken at our standard rates, with a single incident being resolved free of charge.

An initial Infrastructure assessment, documenting of existing infrastructure and recommendations report undertaken.

Support for hardware breakdowns and repairs is available if required.

Annual IT assessment and recommendations report.

Genica will work with you to form an effective business partnership, freeing you to do the business as you know best.

You will receive professional qualified support at a level that suits your needs and at a price that you wish to pay.